FAQ’s
When will my order ship?
The Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date.
Upgrading your shipping from ground freight expedites the shipping portion of your order only.
If you need additional information regarding ship date please contact Metal Mulisha Customer Service at
mmorders@metalmulisha.com.
Do you ship internationally or to PO boxes?
We currently do not ship internationally, to any PO Box addresses, or to
Puerto Rico or Guam. Sorry for the inconvenience.
What are your payment options?
We accept Visa and MasterCard only. When placing an order on-line we ask that you fill out ALL the billing information fields
with the correct information as to where you receive your bill. If this information is not correct it can delay your order processing.
What is the return policy?
You may return your unused product for a full refund within 30 days of purchase date.
What is the Exchange Policy?
We do not offer direct exchanges. If you wish to exchange product you will need to return the undesired product for a full refund and make
your new purchases at metalmulisha.com
How do I return my unused Metal Mulisha product?
Once you download the return form please fill out completely and be sure to call or email customer service for your RA # at 949 428 2800 or
mmorders@metalmulisha.com.
Please state that you are a Metal Mulisha Web consumer when you call. We will not accept returns without a RA #. For faster processing please
mark the RA# clearly on the outside of the box. Below you will see the information as to where you should send your returned items
as well as the link to download the return form.
Download Return Form
Metal Mulisha Web Returns - 17 Pasteur, Irvine CA 92618
What happens if I have received damaged or incorrect merchandise?
We will refund or exchange the damaged merchandise. If you receive damaged or incorrect product please make sure to tell the
Customer Service Representative, they will assign you a RA # and will instruct you on how to proceed.
Address for damaged or incorrect product
MM Web Customer Service – 17 Pasteur Irvine, CA 92618
We recommend you ship your item with a carrier that provides a tracking number as well as insurance. Metal Mulisha will not be
held liable for products lost in transit. Turn around time for credits and replacements is 2-4 weeks.
What if I do not receive my entire order?
We strive to fill every order placed as quickly as possible. However
inventory is subject to change and any unavailable item will be cancelled.
We do not backorder any items. We will only charge your account for product
that has been shipped.
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